Acquisition Onboarding Experience

2023 | Research, Service Design, Strategy

Description: Insights and recommendations to improve the onboarding experience of associates from acquired businesses. One month of research to better understand associate needs, pain points, and expectations with an additional month for storytelling and the development of a strategy to increase enablement and satisfaction.

Disclaimer: While I’ve worked on some amazing projects, most of the work is confidential so this is about all I can show for now! Feel free to reach out for more details, as I’m always happy to discuss my process.